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Social Security Administration General Description of Positions Office of Operations Claims Representative/Claims Authorizer


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Social Security Administration

General Description of Positions
Office of Operations

Claims Representative/Claims Authorizer (Social Insurance Specialists)

(entry level -- GS-5/7)

As a claims representative or a claims authorizer, you will assist the public in person, by mail, or by phone to establish entitlement to Social Security benefits. Your contacts will allow you to obtain, clarify, and verify data used to analyze claims and make benefit entitlement decisions.

Claims representatives work in each of our 1,300 field offices and our international offices of operations. Claims authorizers work in one of our six program service centers nationwide or at our Headquarters location in Baltimore, Maryland.

Before assuming your duties, you will participate in nearly six months of training. Your career as a claims representative or claims authorizer will allow you to develop skills that can prepare you for promotions into positions as a technical expert on Social Security programs or a manager.

Depending on your qualifications, you may enter these positions at either the GS-5 or GS-7 grade level.



Benefit Authorizer (Legal Administrative Specialist) (entry level -- GS-5/7/9)

As a benefit authorizer, you will work with the public via phone or mail regarding benefit and payment amounts for various Social Security programs. You are responsible for updating beneficiary records, making sure that payment is made to the beneficiary, and preparing correspondence to beneficiaries regarding their benefits.

Benefit authorizers work in each of our six program service centers throughout the country, and at our Headquarters location in Baltimore, Maryland.

A six to eight month classroom training program will prepare you for the duties of a benefit authorizer. Entry into these positions is at the GS-5 and GS-7 level. Benefit authorizers can advance to the GS-9 level. Further career development may lead you to the technical expert or specialist positions or to the claims technician examiner position.


Service Representative/Telephone Service Representative (Contact Representatives) (entry-level GS-4/5)

Service representatives provide assistance to the public by answering a wide variety of questions by interviewing the individual, investigating the situation and resolving the problem. Service representatives work in each of our 1,300 field offices nationwide and have face-to-face contact with the public.

Telephone service representatives work in each of our 37 Teleservice Centers nationwide. Both telephone service representatives and service representatives have phone contact and internet correspondence with the public.

The length of the training course for these positions is eight or nine weeks. Entry into these positions is at the GS-4 or GS-5 level with progression, based on satisfactory performance, to the GS-8 level. Career advancement from these positions can be to a benefit technician examiner, claims technician examiner, claims representative position or to another position in the Teleservice Center.



Social Security Administration

General Description of Positions

Office of Disability Adjudication and Review

Attorney Advisors (entry level -- GS-12)

perform a variety of activities relating to the hearings and appeals process including:




  • Advise & assist Administrative Law Judge on complex legal issues

  • Draft legally sufficient Administrative Law Judge decisions

  • Review Appeals Council remand & court orders to ensure adherence in policy and recommend appropriate action

  • Provide guidance for implementing court orders and precedential court decisions

  • Develop & implement litigation strategies



Paralegal Specialists (entry level -- GS-9/11/12)

perform a variety of activities relating to the hearings and appeals process including:




  • Provide technical advice and assistance to Administrative Law Judges (ALJs)

  • Analyze, research & develop cases related to Social Security Disability & Retirement benefits

  • Review Appeals Council remand & court orders to ensure adherence in policy and recommend appropriate actions

  • Assist the ALJs in the formulation of legally defensible decisions that comprehensively address the medical & legal issues as supported by evidence

  • Ensure decisions are consistent with adjudication policies in law, regulation and prior rulings



Legal Assistants (entry level -- GS 4/5/6)

provide legal, technical, and clerical support to Administrative Law Judges and other technical/professionals positions in the processing of disability and non-disability cases at the administrative appeal level. Legal Assistants:




  • review and analyze medical and legal documentation

  • develop and process appeals from receipt to completion

  • coordinate case development with medical and legal professionals and the public

  • have analytical skills, are attentive to detail, think comprehensively, and work well with at team


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